Privacy Policy
Privacy Policy for
Effective Date:
Welcome to CrowdCount LLC (collectively referred to as "CrowdCount", "we," "us," or "our"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, Crowd Counter and iOS app.
CrowdCount is designed to measure occupancy and traffic levels, not to identify individuals. Our systems do not perform facial recognition or attempt to identify specific people in video feeds.
We collect the following types of personal data through our website, products, and app:
Information is collected via Stripe for payment processing (see Stripe's Privacy Policy for details here).
Your WiFi name and password (stored directly on the counter and cannot be accessed by us).
Video feeds from the camera on our Crowd Counter devices, which are processed in real time to generate anonymous occupancy data. In standard production deployments this footage is not stored for later viewing and is not accessible to CrowdCount personnel, except for limited short term buffering needed for system operation. During pilot programs, we may temporarily retain and review limited portions of video feeds for testing and improvement, as described in Section 14.
Your counter's population count data and history.
Overcrowding count, if added, will be stored on our server, but will not be publicly accessible unless you choose to make your overcrowding count public on the map.
Your browser location if you accept. Our website may request access to your location to center the map on your position. This location data is used only in your browser session and is not transmitted to or stored on our servers.
Your device location if you grant permission in our iOS app. Similar to the website, the app may request location access to center the map on your position. This location data is used only within the app and is not transmitted to or stored on our servers.
Your counter's location if you wish to be added to the map.
General app usage data. Specific user identifying data is not collected.
Push notification tokens (APNs device tokens) if you enable notifications in our iOS app. These tokens are used solely to send you overcrowding alerts and service notifications.
Your device's camera may be accessed in our iOS app to scan QR codes during device provisioning. No images or video from your phone's camera are stored or transmitted.
Bluetooth data is used in our iOS app to communicate with Crowd Counter devices during setup. This includes transmitting your WiFi credentials directly to the counter device via Bluetooth.
Photo library access may be requested in our iOS app if you choose to upload images for promotions. Selected images are processed and transmitted to our servers for review.
Promotion data including images, titles, descriptions, call-to-action text, and links if you create promotions through our app.
Report submissions through our website including your name, email, selected location, and report details if you choose to submit a report about a counter.
A unique app identifier (UUID) is generated and stored locally on your device when you first use our iOS app. This identifier is used for app functionality and is not linked to your personal identity.
We collect personal data when you purchase our product through a form on our website. The data collection is facilitated by Stripe, a third party payment processor.
Data such as camera footage is also collected from the Crowd Counter and processed in real time by our servers to generate occupancy counts. In standard production deployments the footage is not stored or accessible for later viewing. During pilot programs, we may temporarily store and review limited portions of footage as described in Section 14.
Population counting data is taken from the processed footage of the counter.
User location for the map is collected by the browser.
Counter location for the map is collected when the client sends us a message requesting to be added to the map.
General app usage data is collected by the app. Absolutely no data regarding the app's specific user identity is collected.
Push notification tokens are collected when you grant notification permissions in our iOS app and register for overcrowding alerts.
Bluetooth communication occurs during device setup when your iOS device pairs with a Crowd Counter to transmit WiFi credentials.
QR code data is captured via your phone's camera during device provisioning to identify and authenticate your counter.
Photo data is collected when you select images from your photo library for promotion submissions.
Report data is collected when you voluntarily submit a report through our website's report form.
We do not knowingly collect personal data from children under the age of 13.
We use the collected data to:
Process payments for our products.
Ship purchased products to your specified address.
Provide you with counting data and history taken from the Crowd Counter.
Show Crowd Counters on the map and center the map to your location.
Use general app usage data as aggregated analytical data on our end.
Test, validate, and improve our models and systems during pilot programs, as described in Section 14.
Send you push notifications about overcrowding alerts and important service updates if you have enabled notifications.
Process and display promotions you create through our app.
Investigate and respond to reports submitted through our website.
Track promotion engagement (clicks) in an anonymized manner.
We do not share your personal data with third parties, except as necessary to process your payment through Stripe.
We take the following measures to protect your data:
Counter passwords are encrypted.
WiFi passwords are stored on the counter and cannot be accessed by our servers.
In standard production deployments, counter camera footage is processed in real time, is not stored for later viewing, and is not accessible to CrowdCount personnel, except for limited short term buffering needed for system operation. During pilot programs we may temporarily store and review limited portions of footage under strict access controls and automatic deletion schedules, as described in Section 14.
All other data management is handled by Stripe, which employs its own security measures.
For clients who choose to share their counter's location, the locations are stored in our database and both the location and current count can be viewed when someone visits our map.
Website visitor locations are not stored anywhere and are only used to center the map when you load the webpage.
App usage data is not affiliated with you personally; we cannot see how a specific identified user is interacting with our app and products.
Push notification tokens are stored on our servers only for the purpose of sending you notifications you have opted into.
Promotion images and data are stored on our servers for the duration of your promotion campaign plus a reasonable retention period.
Report submissions are stored on our servers to investigate and address reported issues.
Limited video clips retained during pilot programs are kept only for short periods necessary to test, validate, and improve system performance and are automatically deleted within a limited period, as described in Section 14.
Website location data is not retained or stored anywhere.
Data such as purchase information and your email is retained as long as you have the counter purchased through our services or as needed to comply with legal or accounting obligations.
The counter's location is retained until requested to be modified or removed by our client.
We retain basic app usage data such as the amount of concurrent users in an aggregated form.
Push notification tokens are retained until you unregister from notifications or uninstall the app.
Promotion data is retained for the duration of your promotion campaign and may be kept for a reasonable period afterward for record-keeping purposes.
Report submission data is retained as needed to investigate and resolve reported issues.
Local app data (such as your app identifier, device settings, and cached data) is stored on your device and retained until you delete the app.
You have the following rights regarding your data:
Access, export, modify, and delete your data.
Users can exercise these rights through the CrowdCount app or by emailing us at info@crowdcount.tech
We do not use cookies or other tracking technologies on our website or app.
We may update this Privacy Policy from time to time. If we make any change of substance, we will notify our app users and you via the email address provided through Stripe or other contact information you have given us. If a change materially affects how we handle your data, we will notify you in advance.
While our app is available internationally, our physical products are currently only available in the USA.
There is no distinction in the way we handle data between international users and those from the United States.
If you have any questions about this Privacy Policy, please contact us at: info@crowdcount.tech
During limited pilot programs or test deployments, we may enable additional data processing to test, validate, and improve CrowdCount.
During a pilot, video feeds are processed in real time by the cameras and servers to generate anonymous occupancy data. The system does not perform facial recognition or attempt to identify individual people.
During a pilot only, authorized CrowdCount personnel may review and analyze limited portions of video feeds solely to test, validate, and improve our detection models and system reliability.
Any video retained for these purposes is limited to short term buffering and temporary test clips needed for system operation and testing and is automatically deleted within a limited period.
These video feeds are not used for any purpose other than operating the CrowdCount system and the pilot testing, validation, and improvement activities described in this section.
Access to pilot video data is restricted to authorized personnel and handled in accordance with our internal data protection procedures.
In production deployments outside of pilot programs, video feeds are processed in real time to produce occupancy counts and are not monitored by humans or retained for model improvement.
Our iOS app may request the following permissions:
Bluetooth: Required to connect to and configure Crowd Counter devices during setup. Used to transmit WiFi credentials securely to your counter.
Camera: Used to scan QR codes on Crowd Counter devices for provisioning and authentication. No photos or videos from your phone's camera are stored or transmitted to our servers.
Location: Used to center the map on your current position. This data is used only within the app and is not transmitted to or stored on our servers.
Photo Library: Used only if you choose to upload images for promotions. Selected images are processed and transmitted to our servers for review.
Notifications: Used to send you overcrowding alerts and important service notifications. You can manage notification preferences in your device settings.
You can revoke any of these permissions at any time through your device's Settings app. Some app features may not function without the required permissions.
If you enable push notifications in our iOS app:
We collect your Apple Push Notification service (APNs) device token to deliver notifications to your device.
We use notifications to alert you about overcrowding events at counters you have registered for alerts.
We may send service notifications about important updates, maintenance, or issues affecting your counter.
You can opt out of notifications at any time by disabling them in your device's Settings app or by unregistering from specific counter alerts within the CrowdCount app.
Your device token is stored on our servers only for the purpose of delivering notifications and is deleted when you unregister or uninstall the app.
If you create promotions through our app:
We collect the promotion content you provide including images, titles, descriptions, call-to-action text, and destination URLs.
Images are processed (cropped, resized, and compressed) before being transmitted to our servers.
Payment for promotions is processed through Stripe. See Stripe's Privacy Policy for details on payment data handling.
Approved promotions are displayed to users of our app and website.
We track promotion clicks in an anonymized manner to provide performance metrics. Individual user click data is not retained.
Promotion data is stored locally on your device and on our servers for the duration of your promotion campaign.
Our iOS app stores certain data locally on your device:
App Identifier: A unique identifier (UUID) generated when you first use the app, used for app functionality.
Device Settings: Your connected counter device IDs, custom device names, and preferences.
Device Credentials: Passwords for your counter devices are stored locally to authenticate API requests.
Theme Preferences: Your dark mode and display preferences.
Promotion Data: If you create promotions, the promotion content and images are stored locally.
Cached Data: Temporary data such as count history and alert status to improve app performance.
This local data is stored in your device's app storage and is deleted when you uninstall the app. We do not have access to data stored locally on your device.
Our website and app use the following third-party services:
Stripe: Payment processing for product purchases and promotions. Stripe collects and processes payment information according to their Privacy Policy.
Apple MapKit: Map functionality on our website and iOS app. Apple's privacy practices apply to map data. See Apple's Privacy Policy.
Apple Push Notification service (APNs): Delivery of push notifications to iOS devices.
Content Delivery Networks (CDNs): We use third-party CDNs to deliver website assets such as fonts, CSS frameworks, and JavaScript libraries. These include Bootstrap, AOS animation library, and Google Fonts CDN. These services may collect basic usage data such as IP addresses for their own analytics.
We do not share your personal information with these services beyond what is necessary for their functionality.
CrowdCount LLC and its products
Effective Date:
December 28th, 2025
1. Introduction
Welcome to CrowdCount LLC (collectively referred to as "CrowdCount", "we," "us," or "our"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, Crowd Counter and iOS app.
CrowdCount is designed to measure occupancy and traffic levels, not to identify individuals. Our systems do not perform facial recognition or attempt to identify specific people in video feeds.
2. Information We Collect
We collect the following types of personal data through our website, products, and app:
3. How We Collect Data
4. Data Collection from Children
We do not knowingly collect personal data from children under the age of 13.
5. Use of Your Data
We use the collected data to:
6. Data Sharing
We do not share your personal data with third parties, except as necessary to process your payment through Stripe.
7. Data Storage and Security
We take the following measures to protect your data:
8. Data Retention
9. User Rights
You have the following rights regarding your data:
10. Cookies and Tracking
We do not use cookies or other tracking technologies on our website or app.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make any change of substance, we will notify our app users and you via the email address provided through Stripe or other contact information you have given us. If a change materially affects how we handle your data, we will notify you in advance.
12. International Users
While our app is available internationally, our physical products are currently only available in the USA.
There is no distinction in the way we handle data between international users and those from the United States.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@crowdcount.tech
14. Pilot Programs and Test Deployments
During limited pilot programs or test deployments, we may enable additional data processing to test, validate, and improve CrowdCount.
15. iOS App Permissions
Our iOS app may request the following permissions:
You can revoke any of these permissions at any time through your device's Settings app. Some app features may not function without the required permissions.
16. Push Notifications
If you enable push notifications in our iOS app:
17. Promotion Features
If you create promotions through our app:
18. Local Data Storage
Our iOS app stores certain data locally on your device:
This local data is stored in your device's app storage and is deleted when you uninstall the app. We do not have access to data stored locally on your device.
19. Third-Party Services and Libraries
Our website and app use the following third-party services:
We do not share your personal information with these services beyond what is necessary for their functionality.